Returns & Exchanges Policy

Delivery, Returns & Exchanges

At ADWEARS, we’re committed to making your shopping experience delightful from start to finish. Whether you’re ordering your first piece or your tenth, we want you to feel confident and satisfied every step of the way. Please review our delivery and return policy for full transparency.

 

Delivery Timelines

• Standard delivery time within Pakistan: 3 to 10 working days
• We strive to ship all orders as quickly as possible, often ahead of schedule
• For order updates or assistance, feel free to contact us:
   +92 305 9131000
   adwearsonline@gmail.com

 

International Order

• All international orders are shipped via DHL Express
• Shipping charges are calculated based on DHL’s rates at checkout
• Customers are responsible for Customs Duties, VAT, or any applicable import taxes based on local regulations in the destination country
• Our return and exchange policy does not apply to international orders, but if a defective item is received, we’ll do our best to make it right

 

Exchanges & Returns (Within Pakistan)

Exchange Eligibility

You may request a one-time exchange within 7 days of receiving your item, provided the product:

• Is unworn, unwashed, and unaltered
• Has all original tags and packaging intact

 

Returns

We currently do not offer returns unless the product received is defective or incorrect.

 

Wrong or Missing Items

If your order includes an incorrect or missing item:

• Please notify us within 07 days of delivery
• Claims made after this window will not be accepted

 

Defective Item Policy

To report a defect:

• Send clear photos and a video of the issue to our customer support team via WhatsApp at +92 305 9131000
• Our team will assess the case and offer a suitable resolution
• Claims will not be accepted if:
• Raised after 7 days of delivery
• The item appears to be worn, washed, altered, or missing tags

 

Refunds for Defective Items

· Refunds are issued as an online store credit (voucher code), usable for any future purchase

· Cash on Delivery (COD) orders are not eligible for cash refunds

• Approved COD refunds will also be processed as store credit only

 

Important Notes

• Exchanges are applicable for the same product only
• Sale items are not eligible for exchange or return, unless defective
• All return shipments must be sent to the address provided by ADWEARS, with shipping costs borne by the customer

 

Order Cancellations

• Orders can be cancelled before confirmation or processing by our support team
• Once shipped, a confirmation with tracking details will be shared via email
• ADWEARS reserves the right to cancel an order due to:

o Stock unavailability

o Pricing errors

o Payment issues

For prepaid orders:

• Refunds will be issued as store credit or returned to the original payment method (processing time: 3–10 business days)

 

If you have any questions or need help with a recent order, we’re here to help. Contact us anytime, and thank you for choosing ADWEARS – Style to Inspire.